Rules and Policy

Support Policy

We strive to provide a safe and fair marketplace for our users. To support this commitment, we have introduced rules and policies that define our expectations for buyers and sellers, the actions we take to keep you safe, and how we protect you if something goes wrong.

By reviewing and adhering to our policies, you will help us maintain a safe environment for everyone and avoid disruptions that could arise from breaking our policies.

Some of our policies reflect Ukrainian legal requirements, while others are based on the global trade experience of how best to protect everyone who uses AHASHA's services.

In our policy section, you will find information on what you can and cannot sell, instructions on creating offers, details on protecting your privacy, and much more.

You can also find our Terms of Service and User Privacy Policy. They set out the most important information about our terms of use, the personal information we collect from you, and how we keep that information secure.

Communication policy

Find out what rules govern communication to help keep everyone in our community safe.

Forbidden and restricted items

Find out about what you can and cannot sell on AHASHA, as well as where we have restrictions on the sale of certain goods.

Customer policy

When you create an offer or buy an item on AHASHA, you agree to the rules that we have set for our community.

AHASHA money-back guarantee policy

When you buy on AHASHA, in most cases we guarantee that you will get your item or your money back.

Offers Policy

Learn everything you need to know about our offers guidelines and get advice on how to make your deals more successful.

Sallers Policy

This policy is designed to help you give your customers the best possible experience.

Identification Policies

Find out how our Identity Policy protects all of our members and makes AHASHA a safe and reliable marketplace.

Payment policy

Find out about approved payment methods that sellers offer on their offers and get help on what to do if something goes wrong.

Solution of technical problems

Find out how to resolve any technical issue you might have with our site.

Actions that do not comply with AHASHA's policies may result in a variety of actions, including removing the account from search results, downgrading, restrictions on buying or selling, account suspension. All fees paid or due for offers we take action on cannot be refunded or otherwise credited.